• Change Healthcare
  • White Plains , NY
  • Customer Service/Call Center
  • Full-Time
  • 1 City Pl

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Transforming the future of healthcare isnt something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, were using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

On March 1, 2017 McKesson Corporation (NYSE MCK) and Change Healthcare Holdings, Inc., formed a new healthcare information technology company, setting an incredibly exciting course for the future. The entity combined substantially all of Change Healthcare's business and the majority of McKesson Technology Solutions (MTS) into the new company.

*Please note if you apply to this job you are completing an application for employment with Change Healthcare, and not McKesson Corporation. If you are contacted by a Change Healthcare recruiter, please feel free to ask questions related to this new organization.


Our culture is guided by our core values which are woven into the fabric of every aspect of our company; pursue purpose, champion innovation, earn trust, be agile, and include all.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Current Need- Revenue Cycle Manager

Position Description
Supervises team members for tasks that may include, but are not limited to, Incoming Patient Phone Calls, Data Entry, Authorizations, Provider Credentialing, Accounts Receivable and Credit Balances

  • Ability to supervise/manage high volume call center environment
  • Assist in escalated patient calls
  • Develop necessary summaries or reports using Microsoft-Excel/Word
  • Delivers recognition for strong performance
  • Perform assigned employee QA for Customer Service functions that include, but not limited to incoming calls, MyChart responses, Signature Service responses, CRM and work queues.
  • Conducts regular 1:1 feedback sessions with staff on performance and development
  • Responds to staff question and concerns in a timely, professional manner
  • Reviews quality assurance reports with team leaders and employees; providing feedback on areas of success and improvement
  • Plans and prepares work schedules, delegates and allocates work to employees
  • Holds regular staff meetings to communicate changes in process, business results, organizational changes or environmental changes
  • Creates and distributes department wide communications, notifying staff of updated insurance information and reimbursement instructions
  • Makes regular updates to the departments training manual
  • Responsible for identifying individual and team training needs, application and assessing effectiveness of training
  • Completes, maintains and processes paperwork necessary for staff and client records
  • Responds to client, employee and other inquiries in a professional and timely manner
  • Works collaboratively with peers and senior management to ensure business needs are being met
  • Assists the Operations Manager with the planning and scheduling activities to ensure client closing dates are met
  • Monitors productivity on a daily basis by using applicable systems
  • Manages payroll approval and time off for respective staff
  • Ensures the effectiveness of the talent management process for the team by anticipating staffing needs, effective interviewing and on-boarding of new staff. Conducts timely and effective mid-year and annual performance reviews, and creates staff development plans to promote competency/skill development.
  • Manages performance improvement plans for under performers

  • Minimum Requirements
  • 3+years of medical claims experience. Must have supervisory experience. Experience with patient information/claims system processes.

  • Critical Skills
  • Strong ability to adapt to change; takes responsibility for own actions and positioned as an individual that is able to be counted on to ensure the accomplishment of projects/assignments based on commitments made.
  • Strong business auditing skills and attention to detail, with the ability to identify, evaluate and report on financial transactions and internal controls. Assess and report on the efficiency and effectiveness of business process and operations.
  • Ability to provide a high level of customer service to internal and external customers
  • Effective decision making skills that allow for logical, sound judgment in the use of resources; assessing and determining an appropriate course of action based on factors available, including set procedures and guidelines; selecting solutions and alternatives in a timely manner.
  • Ability to work independently and drive execution by understanding actions and performance necessary to motivate staff and provide an environment that strives for continuous improvement.
  • Strong leadership skills with the ability to clearly communicate verbal or written expectations; outlines goals and objectives for all levels of staff within the team to achieve success.
  • Capacity to evaluate interviewed candidates and make decisions that will match the most qualified individual to a position based on job function and requirements; strong talent champion that minimizes turnover.
  • Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team.
  • Fosters a positive team work environment, to include, respectful, open communication and management practices while exercising confidentiality of sensitive subject matter at all times.
  • Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals
  • Can negotiate skillfully in tough situations; can win consensus without damaging relationships
  • Works well with others; ability to work with and communicate with individuals of varying disciplines.

  • Additional Knowledge & Skills
  • Knowledge of insurance company practices regarding reimbursement and healthcare receivables. Strong communication/problem solving skills. Able to motivate others and work under pressure.

  • Education
  • High School diploma or equivalent. College course work strongly preferred.

  • Physical Requirements
  • General Office Demands

  • Benefits & Company Statement
    Change Healthcare is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities.

    We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare. Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.

    Change Healthcare is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities.

    Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

    Agency Statement
    No agencies please.

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Commitment

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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