buffalo | Banking Services Group Leader II - Treasury Management Services in Buffalo, NY

Banking Services Group Leader II - Treasury Management Services

  • M&T Bank
  • 2 Danebrock Dr
  • Buffalo, NY 14226
  • Full-Time

Guides workflow, manages exceptions, assists in process improvement and related projects within Treasury Management Services.

Primary Responsibilities:
  • Monitor work flow and serve as liaison between assigned Treasury Management Services unit and management.
  • Provide training and coaching to assigned Treasury Management Services team on daily work functions and approve work of assigned team. Assist with onboarding new hires.
  • Assist with production work on an as needed basis.
  • Complete daily production reporting for assigned Treasury Management Services team.
  • Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
  • Participate in special projects as assigned.
  • Manage and provide guidance on exceptions occurring within the team.
  • Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
  • Reconcile the general ledger as required by assigned area.
  • Approve daily team productivity reports, ensuring they accurately reflect team activity.
  • Research and resolve routine internal and external customer issues and escalations within assigned area.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Education and Experience Required:
Minimum of 4 years' higher education and/or work experience

Work leadership experience

Strong customer service skills

Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.

Education and Experience Preferred:
Proven verbal and written communication skills

Knowledge of systems, documents and procedures in assigned area

LocationNew York