Manhattan Logistics - Order Fulfillment - Signing Bonus Available
The Container Store
21 Warren St
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Housed beneath The Container Store's 6th Avenue location, the friendly, energectic Manhattan Logistics team works behind the scenes fulfilling orders placed online and in the store. Orders are pulled, processed and bundled for customers to have delivered or to pick up at a later time, in-store. To best support the needs of the business, applicants should be available to work weekends and various times throughout the week. A one-time, signing bonus is available for this position.
What We Stand For What you do matters. Experience The Container Store's employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer's storage and organization needs. Living out our 7 Foundation Principles has landed us on FORTUNE magazine's list of 'Best Companies to Work for' year after year.
What Will You Be Doing?
Our Order Fulfillment Team is responsible for processing up to 250 orders per day for the Manhattan market. This includes pulling orders for home delivery, in store pick up and store replenishment, as well as working with the merchandising team to replenish the products on the Sixth Avenue and Lexington sales floors.
In addition, the team is responsible for inventory control, which includes put away and movement of merchandise in our 15,000 sq. ft. Fulfillment Center. The company utilizes incredible technological support including RF handheld devices for all pulling, operations and inventory movement.
* Ensures that all work assignments are being completed on time * Maintains proficiency, accuracy, pace and safety in all tasks and roles in the Manhattan Fulfillment center including the ability to pick (elfa, general merchandise, and floor), cut, locate, consolidate, bundle and expedite * Understands inventory management and its importance to support customer service and sales * Promotes an overall inventory culture as well as a commitment to accuracy in stockroom and floor locations as well as within individual orders * Provides phone coverage and support that is professional, courteous and displays good business judgment * Supports customer service efforts while on the salesfloor pulling orders, and supports the visual effort by ensuring auto replenishment is delivered in a timely manner * Consistently works to improve product knowledge and shares information with customers and the store team * Demonstrates a strong understanding of and actively supports inventory accuracy * Checks voicemail and email at least two times per day and ensures staff is also committed to timely communication * Demonstrates enthusiastic and productive behavior, with the fulfillment team to provide exceptional service to our customers and meet or exceed company goals and objectives * Supports all company initiatives and directives, campaigns and special events in a timely manner * Engages with customers to solve their organizational challenges * Responsible for supporting store sales goals in partnership with the store team each day * Handles cash and other valuables appropriately and securely * Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property * Consistently arrives promptly to work the assigned schedule * Responsible for maintaining discretion related to all confidential/sensitive company and customer information * Performs other requested tasks and duties
The Benefits of Working Here
Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:
* Competitive Pay * Medical/Dental/Vision Plans * Discount: 50% on elfa, 40% on Merchandise and Gift Cards, 30% on Installation * Ongoing training * 401(k) plan and discretionary match * Employee First Fund: providing grants to employees experiencing unforeseen emergencies
What You Bring To Us
* College degree preferred * Retail experience and stockroom logistics experience a plus * Computer skills * Ability to travel between the Manhattan stores based on the business needs * Possesses a solid understanding and working knowledge of each store system application (CDC, new POS, Order Management, Order Actions, Order Administration, RF Applications for Order and Picking) and has the ability to apply each one appropriately to execute the job and manage the daily business needs * Is able to speak confidently and comfortably before groups of varying sizes and can adapt their delivery according to the needs of the audience * Is committed to working scheduled hours and supports changing business needs * Ability to communicate clearly and effectively in a professional manner at all levels within and outside the organization * Ability to work in a constant state of alertness and a safe manner * Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week * Flexible, with a positive attitude and passion for knowledge * Effective time management and organizational skills with the ability to successfully manage multiple projects at once * Detail oriented with solid organizational and prioritization skills while working quickly and accurately under pressure * Makes effective decisions in the best interest of our customers and our company, taking care to objectively process information * Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the